Shipping Policy

Power Tools Plug

Last Updated: [22/04/2025]

At Power Tools Plug, we are committed to delivering your orders safely, quickly, and efficiently across Kenya.

1. Delivery Coverage

We offer nationwide shipping across Kenya, including major towns and remote areas through trusted courier partners.

2. Processing Time

• Orders are processed within 1–2 business days after confirmation
• Orders placed on weekends or public holidays will be processed on the next working day

3. Delivery Timeframes

Estimated delivery timelines:

• Nairobi & Surrounding Areas: 1–2 business days
• Major Towns (e.g., Mombasa, Kisumu, Nakuru): 1–2 business days
• Remote Areas: 2-3 business days

Delivery times may vary depending on product availability and location.

4. Shipping Charges

• Shipping fees are calculated based on:
  • Delivery location
  • Size and weight of the product
• The exact shipping cost will be communicated before order confirmation

5. Payment Options

We offer flexible payment methods:

• M-Pesa (Mobile Money)
• Bank Transfer
• Payment on Delivery (COD) – Available in selected locations

6. Order Tracking

• Customers will receive updates via call, SMS, or WhatsApp regarding order status
• For major deliveries, tracking details may be provided where applicable

7. Delivery Conditions

• Customers are required to inspect their orders upon delivery
• Any issues (damaged, missing, or incorrect items) must be reported within 48 hours

8. Failed Deliveries

A delivery may be considered failed if:

• The customer is unreachable
• Incorrect delivery details were provided
• The customer refuses to accept the order

In such cases:

• Re-delivery may incur an additional fee
• Orders may be canceled at our discretion

9. Delays

While we strive to meet all delivery timelines, delays may occur due to:

• Weather conditions
• Courier disruptions
• High order volumes

We will always communicate any delays promptly.

10. Damaged or Lost Items

• If your order arrives damaged, notify us within 48 hours with photos
• We will arrange a replacement or refund in line with our Refund Policy

11. Contact Us

For delivery inquiries or support:

📞 Phone/WhatsApp: 0708 777192
📧 Email: info@powertoolsplug.co.ke