Power Tools Plug
Last Updated: [22/04/2025]
Welcome to Power Tools Plug. By accessing or using our website and services, you agree to be bound by the following Terms and Conditions. Please read them carefully before making a purchase.
1. General Information
Power Tools Plug operates as an online store providing power tools, solar equipment, batteries, inverters, and home appliances within Kenya.
These Terms are governed by the laws of the Republic of Kenya, including but not limited to:
- The Consumer Protection Act, 2012 (Kenya)
- The Sale of Goods Act (Cap 31)
- The Data Protection Act, 2019
2. Eligibility
By using this website, you confirm that:
- You are at least 18 years old, or using the site under supervision of a guardian
- You are capable of entering into a legally binding agreement
3. Products & Pricing
- All products listed are subject to availability
- We reserve the right to modify prices at any time without prior notice
- While we strive for accuracy, errors in pricing or descriptions may occur and we reserve the right to correct them
4. Orders & Payments
- Orders are confirmed only after successful payment or confirmation (for COD orders)
- We accept multiple payment methods including:
- Mobile Money (M-Pesa)
- Bank Transfer
- Payment on Delivery (where applicable)
We reserve the right to cancel or refuse any order due to suspected fraud or pricing errors.
5. Delivery Policy
- We offer nationwide delivery across Kenya
- Delivery timelines depend on your location and product availability
- Customers are required to inspect items upon delivery and report any issues within 48 hours
6. Returns, Refunds & Exchanges
Our return and refund policy is part of these Terms:
- Returns are accepted within 7 days of delivery for:
- Defective items
- Incorrect items
- Products must be:
- Unused
- In original packaging
- Accompanied by proof of purchase
- Refunds are processed within 3–7 business days after approval
We comply with the Consumer Protection Act, 2012, ensuring fair handling of defective or misrepresented goods.
7. Warranty
- Some products come with a manufacturer’s warranty
- Warranty terms vary depending on the product and supplier
- Warranty does not cover:
- Misuse
- Improper installation
- Physical damage after delivery
8. Limitation of Liability
Power Tools Plug shall not be held liable for:
- Indirect or consequential damages
- Loss of business, profits, or data arising from product use
Our liability is limited to the purchase value of the product as permitted under Kenyan law.
9. Intellectual Property
All content on this website, including:
- Logos
- Images
- Text
- Designs
is the property of Power Tools Plug and may not be copied or used without permission.
10. Privacy Policy
We are committed to protecting your personal data in accordance with the Data Protection Act, 2019 (Kenya).
- Your information is used only for order processing and customer service
- We do not sell or share your personal data with unauthorized third parties
11. User Responsibilities
You agree:
- Not to misuse the website
- Not to engage in fraudulent activities
- To provide accurate information when placing orders
12. Changes to Terms
We reserve the right to update these Terms at any time. Changes will be posted on this page with the updated date.
13. Contact Information
For any questions or concerns, contact us:
📞 Phone/WhatsApp: 0708 777192
📧 Email: [info@powertoolsplug.co.ke 📍 Location: Ronald Ngala St, Tuskys magic Business Centre , Nairobi, Kenya
