This Shipping Policy explains how Power Tools Plug handles the processing and delivery of your orders. We aim for transparency to ensure your shopping experience is seamless and reliable.
1.Shipping Costs & Free Delivery
Orders KSh 50,000 and Above: FREE Delivery nationwide.
Orders Below KSh 50,000: Shipping fees apply based on your location. Standard rates
usually range between KSh 300 – KSh 1,000. The exact fee is calculated at checkout or
confirmed via our support team.
2. Delivery timeline (handling and transit)
| Region | Handling Time | Transit Time | Total Time |
| Nairobi & Environs | 0 – 1 Business Day | 1 – 2 Business Days | 1 – 3 Business Days |
| Outside Nairobi (Upcountry) | 1 – 2 Business Days | 2 – 4 Business Days | 3 – 6 Business Days |
Note: Business days are Monday through Saturday, excluding public holidays.
3.Order Processing & Verification
After placing an order, our sales team will contact you via Phone or WhatsApp (0708 777192) to verify your details and coordinate the best delivery route. Orders are only dispatched after this verbal or written confirmation.
4.Delivery Methods
- Doorstep Delivery: Available for residential and office addresses in major urban centers.
- Courier Pickup: For long-distance orders, we utilize trusted partners like G4S, Wells Fargo, or established shuttle services.
- In-Store Collection: You can visit our shop at Magomano House, Tom Mboya Street to pick up your items personally.
5.Damaged or Missing Items
It is the customer’s responsibility to inspect the package upon receipt. If the product is damaged or does not match your order, you must report it within 48 hours to be eligible for a swift replacement.
6.Contact Us
For questions regarding your delivery status:
Phone/WhatsApp: 0708777192
Email: info@powertoolsplug.co.ke
Physical Address: Tom Mboya Street, Magomano House, 1st Floor, Room 10D, Nairobi.
